6173.
(a) (1) The State Bar shall create a voluntary program to certify alternative dispute resolution firms, providers, or practitioners.(2) A program created pursuant to paragraph (1) shall not require a firm, provider, or practitioner to be a licensee of the State Bar in order to be certified under the program.
(b) The program shall include, but shall not be limited to, all of the following:
(1) Procedures established by the State Bar for a firm, provider, or practitioner to become a certified alternative dispute resolution firm, provider, or
practitioner that include, but are not limited to, a requirement that the firm, provider, or practitioner verify all of the following:
(A) The firm, provider, or practitioner requires, at a minimum, its arbitrators to comply with the Ethics Standards for Neutral Arbitrators in Contractual Arbitration as adopted by the Judicial Council pursuant to Section 1281.85 of the Code of Civil Procedure.
(B) The firm, provider, or practitioner requires, at a minimum, its mediators to comply with ethical standards that are equivalent to the Rules of Conduct for Mediators in Court-Connected Mediation Programs for General Civil Cases as provided in Rules 3.850 to 3.860, inclusive, of the California Rules of Court.
(2) Procedures
for the State Bar or a professional organization approved by the State Bar to receive, investigate, and resolve any complaints that a certified firm, provider, or practitioner failed to comply with the applicable ethical standards of conduct.
(A) For mediators, those complaint procedures shall be substantially similar to the complaint procedures specified in Article 3 (commencing with Rule 3.865) of Chapter 3 of Division 8 of Title 3 of the California Rules of Court.
(B) Notwithstanding subdivision (e) of Section 6068, Chapter 2 (commencing with Section 1115) of Division 9 of the Evidence Code, the Lawyer-Client Privilege Article 3 (commencing with Section 950) of Chapter 4 of Division 8 of the Evidence Code, the Attorney Work Product doctrine as restated in Chapter 4 (commencing
with Section 2018.010) of Title 4 of Part 4 of the Code of Civil Procedure, or any other law, alternative dispute resolution firms, providers, or practitioners certified by the State Bar pursuant to Section 6173, licensees of the State Bar, limited liability partnerships, or law corporations registered with the State Bar shall, pursuant to a request made as part of a procedure to address a complaint that a firm, provider, or practitioner violated applicable ethical standards, provide to the State Bar or its agents all requested information, records, or communications relevant to the conduct alleged in the complaint. This subparagraph is subject to clauses (i), (ii), and (iii).
(i) A person is not required under this subparagraph to provide information, records, or communications protected by the lawyer-client privilege or the attorney work product doctrine, without regard to which person has possession or custody of the material, unless each holder of the privilege or protection has consented in writing to its production. A person who submits a complaint under this paragraph is deemed to have consented to the production of material for which that person is the sole holder.
(ii) Information, records, or communications provided under this subparagraph shall be used solely for the receipt, investigation, and resolution of the complaint, and shall not be disclosed to any person other than the person who submitted the complaint, the firm, provider, or practitioner that is the subject of the complaint, a
holder of a privilege or protection in the material, and State Bar personnel and agents assigned to the proceeding.
(iii) This subparagraph shall only apply to a mediation where one of the parties is self-represented.
(C) By providing any information, records, or communications under subparagraph (B), a person described in subparagraph (B) does not violate, waive, or extinguish, and a holder of a privilege or protection in the material does not waive or extinguish, any privilege, protection, or duty of confidentiality under subdivision (e) of Section 6068, Chapter 2 (commencing with Section 1115) of Division 9 of the Evidence Code, the Lawyer-Client Privilege under Article 3 (commencing with
Section 950) of Chapter 4 of Division 8 of the Evidence Code, the Attorney Work Product doctrine as restated in Chapter 4 (commencing with Section 2018.010) of Title 4 of Part 4 of the Code of Civil Procedure, or the protections of any other rule or law.
(D) All complaint proceedings shall occur in private and be kept confidential. No confidential or privileged information, records, or communications concerning the receipt, investigation, or resolution of a complaint may be disclosed outside the course of the complaint proceeding, except as provided in subparagraph (E)
or as required by an order of a court of competent jurisdiction.
(E) After a decision on a complaint, the State Bar may publicly disclose information or records concerning the complaint proceeding that do not reveal any confidential or privileged communications, including the name of a certified firm, provider, or practitioner that has been found to have violated an applicable ethical standard, any action that has been taken to remedy the violation, and the general basis on which the action was taken.
(F) Any information, records, or communications provided under this paragraph shall not be disclosed pursuant to any state law, including, but not limited to, the California Public Records Act (Division 10 (commencing with Section 7920.000) of Title 1 of the
Government Code).
(3) Different levels or tiers for certification that meet both of the following requirements:
(A) Higher levels or tiers are awarded to firms, providers, or practitioners that demonstrate a higher level of commitment to accountability and consumer protection based on criteria or other standards, including, but not limited to, additional education or training, adopted by the State Bar.
(B) The levels or tiers do not reflect an assessment of the quality of a firm, provider, or practitioner.
(4) Authority for the State Bar to deny or revoke certification for a failure to meet or maintain certification standards.
(5) The professional organization approved by the State Bar pursuant to paragraph (2) shall not be a voluntary association of attorneys.
(c) (1) The State Bar may charge an alternative dispute resolution firm, provider, or practitioner seeking certification pursuant to this section a fee to cover the reasonable costs of administering the program.
(2) The fee charged pursuant to paragraph (1) may be higher in the early years of the program to reimburse the State Bar for costs related to the planning and establishment of the program, including, but not limited to, technology and preliminary staffing costs.
(3) The State Bar shall not use any
moneys received from the annual license fees collected pursuant to Section 6140 or 6141 for any costs associated with this section.
(d) For purposes of this article:
(1) “Alternative dispute resolution” means mediation, arbitration, conciliation, or other nonjudicial procedure that involves a neutral party in the decisionmaking process.
(2) “Program” means the program created pursuant to subdivision (a).